What You Need to Know About Our Terms

Service Agreement & Liability Limits

DTDC Packers and Movers (Registered Office: Pan-India network, IBA Code MUO-2547) operates under a transparent service contract framework. When you book a shipment with us through our real-time GPS tracking dashboard, you agree to our terms outlined here. Our services cover packing, loading, transportation, unloading, and unpacking for household and corporate relocations across 100+ Indian cities.

All shipments are transported in our 100% GPS-tracked closed-body fleet. Transit insurance is included with every movement from your first pickup to final delivery. However, liability for loss or damage depends on the declared value, transit method, and insurance coverage selected at the time of booking. Claims must be filed within 7 days of delivery via your Shipment ID and photographic evidence.

What Is Covered

• Professional packing using quality materials (foam, thermocol, corrugated boxes, bubble wrap)
• Loading and unloading by background-verified packing crews
• Real-time SMS and WhatsApp updates every 4 hours during transit
• Basic transit insurance covering transit-related damages (subject to declared value)
• Live ETA tracking accessible via your dedicated login (corporate clients)
• Delivery at your specified address with video handover proof

What Is Not Covered

• Damage caused by natural disasters (flood, earthquake, landslide)
• Loss or damage due to customer's undisclosed or non-declared items
• Items not professionally packed or items declared as fragile but not marked clearly
• Consequential or indirect losses (loss of business, rental costs, emotional distress)
• Theft by third parties after delivery has been completed and signed off
• Damage caused by incorrect packing instructions provided by the customer

Liability & Claims Settlement

DTDC Packers and Movers's liability for any single shipment is limited to the declared value of goods or ₹50,000, whichever is lower, unless enhanced insurance is purchased. For a domestic movement from Delhi to Bengaluru, for example, a declared value of ₹2,00,000 would be eligible for enhanced coverage under our comprehensive transit insurance plan.

All claims must be reported in writing (email or WhatsApp) within 7 calendar days of delivery with photographic and video evidence of the damage. Our claims team will verify the incident using GPS tracking data and photographic proof from your tracking dashboard. Settlement occurs within 14–21 days post-approval for amounts under ₹1,00,000. For claims exceeding ₹1,00,000, approval may require third-party survey assessment.

How to File a Claim

1. Contact our support team via WhatsApp or phone: +91 9911071177
2. Provide your Shipment ID and photographic evidence of damage
3. Submit claim form with itemized damage list and original invoices (if available)
4. Our team cross-references GPS tracking records to verify transit-related causes
5. Assessment completed within 10 days; settlement within 7 days of approval

Payment Terms & Cancellation

Quotations are valid for 7 days from the date of issue. Payment is accepted via NEFT, RTGS, cheque, credit/debit card, or UPI. A booking is confirmed only after full advance payment is received or an agreed EMI schedule is initiated. GST (as per current Indian rate) is applied and itemized in every invoice. Our IBA-approved rates comply with GST Council guidelines across all states.

Cancellation requests must be made in writing. If cancellation occurs more than 7 days before the scheduled pickup date, a full refund minus ₹2,000 administrative charge is issued. Cancellations within 7 days of scheduled pickup will forfeit 50% of the quoted amount. Cancellations after pickup has begun are non-refundable.

Force Majeure & Delays

DTDC Packers and Movers will not be liable for delays caused by natural disasters (flood, cyclone, earthquake), strikes, lockdowns, road closures declared by government authorities, or unforeseen accidents. If a delay exceeds 5 business days beyond the promised delivery window, the customer may claim ₹500 per day of delay (capped at 10% of total freight charges) without further compensation. Live ETA updates during such events are communicated via SMS and WhatsApp using real-time GPS data.

Customer Responsibility & Documentation

Customers must provide accurate pickup and delivery addresses with correct pincodes (e.g., 110003 for Delhi, 560001 for Bengaluru). Undeclared or prohibited items (explosives, firearms, hazardous chemicals, perishables) cannot be transported. If such items are discovered, the shipment will be offloaded and returned at the customer's cost. All valuable items (jewelry, electronics, documents) must be declared in writing and may require enhanced insurance at an additional cost.

Customers are responsible for ensuring that the delivery address is accessible and that a responsible person is present or reachable at the time of delivery. If access is denied or delayed due to customer unavailability, re-delivery charges of ₹1,500 per visit will apply. Goods held in our custody beyond 30 days post-delivery will incur storage charges of ₹200 per day.

Dispute Resolution & Jurisdiction

Any disputes arising from this agreement shall be governed by Indian law and fall under the exclusive jurisdiction of courts in New Delhi. Before escalating to court, both parties agree to mediation through DTDC Packers and Movers's in-house dispute resolution team (contact: +91 9911071177). Mediation will be completed within 30 days. If unresolved, either party may approach the relevant Consumer Protection Authority or civil court under the Consumer Protection Act, 2019.

GST & Tax Compliance

DTDC Packers and Movers is GST-registered and issues GST invoices for all services. Corporate clients with pan-India operations (e.g., movements across 5+ states) will receive consolidated invoices for audit purposes. All freight charges quoted include applicable GST as per Government of India tax rates.

Amendments & Updates

DTDC Packers and Movers reserves the right to amend these terms with 30 days' written notice. Continued use of our services after the amendment date signifies acceptance. Our IBA Code MUO-2547 and established reputation since 2010 are built on transparent communication—we will notify all changes via email and WhatsApp to ensure you remain fully informed.

For clarification on any term, contact our support team at +91 9911071177 or visit our contact page. Your Shipment ID is your reference for all correspondence.

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