Scope of Services and Shipment Coverage
DTDC Packers and Movers (IBA Code: MUO-2547), established in 2010, operates as an Indian-registered logistics and relocation service provider across 100+ cities nationwide. Our services include packing, transportation, loading, unloading, and unpacking of household goods, office equipment, and automotive shipments. All shipments receive real-time GPS tracking via our closed-body fleet and are covered under comprehensive transit insurance valid for 30 days post-delivery.
We do not accept hazardous materials, explosives, perishables, or items prohibited under Indian law. Customers shipping from metro areas like Delhi's Dwarka (pincode 110077) to Bangalore's Whitefield (560066) must declare item values upfront for insurance premium calculation.
Pricing, Payment Terms, and GST
All quoted prices are in Indian Rupees (₹) and exclude GST at 5% or 18% depending on shipment classification. Quotes remain valid for 14 days from the date of estimate. A non-refundable booking deposit of ₹5,000 is required to confirm your shipment; this is adjusted against the final invoice. Payment must be settled in full before shipment handover. We accept bank transfers, credit/debit cards, UPI, and cheques drawn on Indian banks.
For long-distance relocations (e.g., Mumbai to Hyderabad), quoted prices are binding only if all items are accurately described during the site survey. Additional items or weight overages will be billed separately at ₹1,200 per extra cubic metre.
Liability, Insurance, and Damage Claims
DTDC Packers and Movers provides comprehensive transit insurance as standard with every shipment, covering accidental loss or damage during packing, transit, and unpacking. The insurance premium is calculated at 0.5% of the declared shipment value (minimum ₹500, maximum ₹2,00,000 per shipment).
Claims must be filed within 7 days of delivery with photographic evidence and a detailed claim form submitted via your dedicated tracking dashboard or email to our claims team. Our 7-day claim settlement guarantee ensures processing without unnecessary delays. Items must remain in their original packaging for inspection unless damage is immediately visible on receipt.
In the absence of insurance purchase or claim filing within the stipulated timeframe, DTDC Packers and Movers's liability is limited to ₹500 per item, regardless of declared value. Third-party losses, consequential damages, or loss of data are excluded.
Real-Time Tracking and Shipment Monitoring
Every shipment is assigned a unique Shipment ID upon booking. Customers receive real-time SMS and WhatsApp updates at key milestones: pickup departure, transit origin handoff, mid-journey GPS waypoint (every 4–6 hours), and final delivery. Corporate clients gain access to our live ETA dashboard, displaying vehicle location, crew details, and delivery window—transparent logistics without intermediaries.
Packing Standards and Crew Verification
All packing personnel undergo background verification and are trained in fragile-item handling, furniture wrapping, and anti-theft protocols. Crew members carry DTDC ID cards and signed Non-Disclosure Agreements. Customers may request a site visit by calling +91-9911071177 to meet the dedicated crew before shipment commencement.
Cancellation and Refund Policy
Cancellations requested before 7 days of the scheduled pickup retain ₹2,500 from the booking deposit; the balance is refunded within 5–7 working days to the original payment method. Cancellations within 72 hours of pickup forfeit the entire ₹5,000 deposit. No refund is issued post-pickup. Rescheduling within 30 days incurs a ₹1,500 reprocessing fee.
Delivery, Storage, and Final Settlement
Delivery is completed only after the consignee inspects all items and signs the delivery invoice. Any visual damage must be noted on the invoice at that moment; claims logged after the signature are invalid. Extended storage (beyond 30 days) is charged at ₹200 per day for household goods and ₹500 per day for vehicle storage.
Jurisdiction and Dispute Resolution
All agreements between the customer and DTDC Packers and Movers (GST Registration: 07AAFCD1808J2ZS) are governed by the laws of India. Any disputes shall be resolved through arbitration in accordance with the Arbitration and Conciliation Act, 1996, with the seat of arbitration in Delhi. Customers may also file complaints with the Indian Packers and Movers Association (IPMA) or approach the consumer protection authority of their respective state.
Escalation Procedure
Complaints regarding service quality, damaged items, or billing discrepancies must first be submitted in writing to our customer care team at +91-9911071177 or via your tracking dashboard. DTDC Packers and Movers commits to a response within 48 hours. If unresolved, the matter is escalated to our Complaints Resolution Officer for mediation within 14 days.
Special Conditions for Automotive Shipments
Vehicle transportation (cars, motorcycles, scooters) falls under FADA (Federation of Automobile Dealers Associations) guidelines. Fuel tank must be less than one-quarter full; all loose items and personal belongings must be removed. The vehicle delivery is confirmed only upon odometer reading and photographic documentation. Customers shifting from Delhi (NCR) to Bangalore receive real-time GPS coordinates every 4 hours.
Corporate and Bulk Shipment Terms
Organisations relocating multiple departments (e.g., IT companies in Bangalore's Manyata Park moving to Hyderabad's HITEC City) qualify for dedicated account management, custom billing cycles, and volumetric discounts. A signed Master Service Agreement (MSA) replaces these standard terms; however, insurance and dispute resolution clauses remain binding.
Amendment to Terms
DTDC Packers and Movers reserves the right to update these terms with 30 days' written notice. Continued use of our services after the notice period constitutes acceptance of amended terms. Customers are encouraged to review this page periodically.
For questions or to file a complaint, contact us at +91-9911071177 or visit your Shipment ID in the tracking dashboard.
FAQs
What is DTDC Packers and Movers' IBA code and registration status?
DTDC Packers and Movers holds IBA Code MUO-2547 and operates as an approved logistics partner under the Indian Bureau of Automobile Transporters. We are registered under GST (18% applicable for transportation services) and comply with Transport Commissioner regulations across all 100+ operating cities. Established in 2010, we maintain liability insurance and professional indemnity coverage.
Are GST and fuel surcharges included in the quoted moving cost?
GST (5% to 18%, depending on shipment value and service type) is included in our base quote. Fuel surcharges, toll charges, and access restrictions (e.g., in restricted Delhi neighborhoods like Shahdara or South Delhi cantonments) are mentioned separately at quotation. Parking fees, elevator fees, and crane usage in societies like Lodhi Colony or Greater Kailash are itemized clearly before you confirm.
What is the claim settlement timeline for transit insurance?
DTDC's comprehensive transit insurance covers loss or damage during transportation with claim settlement within 7 days of receiving verified documentation (photos, delivery report, police complaint if theft). Coverage limit is up to 100% of declared shipment value. Claims under ₹10,000 are expedited. Documentation via our WhatsApp tracking updates accelerates verification.
Can I cancel or reschedule my booking? What are the penalties?
Cancellations made 7+ days before your scheduled moving date incur no penalty. Rescheduling within 15 days is free. Cancellations 3–6 days prior attract 25% of the quoted amount; within 48 hours, 50% is non-refundable. Emergencies and force majeure (natural disasters, lockdowns) are reviewed case-by-case. Contact +91 9911071177 immediately with your Shipment ID for review.
What happens if my goods are damaged during packing or transport?
All damage claims must be reported within 24 hours via SMS, WhatsApp, or email with photos. Our trained crews use industry-approved packing materials (thermocol, bubble wrap, wooden crates for fragile items). Damage claims are assessed by a third-party surveyor and settled within 7 days if insurance is active. Coverage limit is declared shipment value, maximum ₹25 lakhs for standard transit insurance.
Which legal jurisdiction applies if there's a dispute with DTDC?
All disputes, claims, and disagreements are governed by Indian law and fall under the exclusive jurisdiction of courts in Delhi (where DTDC's registered office is located). We also recognize the Consumer Disputes Redressal Commission if the claim value is below ₹1 crore. Arbitration under the Arbitration and Conciliation Act, 1996 is available by mutual consent.
How does real-time tracking work, and what shipment data do you share?
Every shipment receives a unique Shipment ID and is tracked via GPS on our live dashboard. You receive SMS + WhatsApp updates every 4–6 hours showing location, live ETA, and crew details. We share tracking data only with you and authorized consignees; data is encrypted and retained for 90 days post-delivery per data protection norms. No third-party sharing occurs.
What happens if my move date is affected by lockdowns or natural disasters?
Force majeure events (natural calamities, lockdowns, government-imposed restrictions) allow postponement without penalty up to 60 days. If postponement exceeds 60 days, 25% of the quoted amount is retained as holding fee; balance is refunded within 14 days. COVID-19–related delays and emergency shifts are reviewed under this clause. Proof (government order, police report) must be provided.